Terms & Conditions

General Terms and Conditions

The following general terms and conditions applies to all offers and deliveries made by Hemmo Pharmaceuticals. Exceptions and deviations are admissible with Hemmo's written permission only.


Customers may place their Orders through Fax, e-mail, postal mail or via internet. Orders by internet and e-mail must be confirmed in writing and marked as "confirmation" with company seal and signature.


Hemmo reserves the right to accept or reject any order for goods. Hemmo shall be under no obligation to provide the goods ordered if Hemmo has bona fide doubts as to the solvency of the Customer. Hemmo may in such circumstances without any liability on its part, withhold goods contracted to be sold to the Customer without any repudiation of the Contract being implied or expressed or any legal proceedings being necessary. Patented goods will not be offered in countries where patent laws prohibit the same. However, the final responsibility lies with the Importer.


All the amounts invoiced by Hemmo shall become due and payable by the Customer within 15 days of the date of Bill of Lading / Airway Bill of the concerned consignment and the same shall be remitted to the bank account of Hemmo as shown on the invoice. Customer is not entitled to set-off the invoiced amount against any claims. Pre-payments may be required in special circumstances for initial or large orders with completion of credit applications. Any required pre-payments will be shown either on the individual written price quote to Customer or, if no such individual written price quote is made, on the written order confirmation that Hemmo provides to Customer. In the latter event, the order becomes firm and binding when the Customer makes the required pre-payments to Hemmo.


Hemmo will make the determination of the manner of shipping and of the carrier to be used unless Customer otherwise instructs Hemmo while placing Order. Shipping and handling charges for shipments within India are at the expense of Hemmo except for expedited shipments or shipments under special conditions (dry ice, etc.) which, like all shipments to destinations outside of India, are at the sole expense of Customer. The risk of Products shall transfer to Customer immediately with Hemmo handing over such Products to a carrier for transportation to the agreed destination. Delivery timelines quoted on the written order confirmation refer to the dates of shipment of the Products. Hemmo is entitled to make partial deliveries, each partial delivery to be invoiced and settled separately according to the above provisions. Hemmo will make all reasonable efforts to have the goods delivered to the Customer on the date agreed between the parties as the delivery date.

Notification of Defects

Any defect in the goods must be intimated to Hemmo in writing within 15 days from its receipt by the Customer, otherwise such consignment must be deemed to have been accepted by the Customer. Written agreement must be given by Hemmo before Hemmo is obliged to accept returned goods. Hemmo shall have absolute discretion in choosing to replace the goods, repair the goods or refund the purchase price.